These are the terms under which we agree to act for you and contains our regulatory and statutory responsibilities. It also sets out your responsibilities.

The provisions of this Client Agreement will take effect immediately that they are provided to you and will continue in force until they are cancelled by you or us, or they are replaced by an updated Client Agreement.

Investor Profile Ltd

Our registered address is: Moulton Park Business Centre, Red House Road, Northampton, NN3 6AQ. We are authorised and regulated by the Financial Conduct Authority (FCA). We are listed on the FCA register and our Registration Number is 481396. You can check this, and our address, on the FCA’s Register by visiting the FCA’s website or by contacting the FCA on 0845 606 1234.


Our permitted business is advising on and arranging investment and pension products. We operate independently and therefore provide investment services from the whole market.


Client Classification

We have classified you as a “retail client”. This means that you are afforded the greatest level of protection available under the Financial Services and Markets Act (FSMA).

Communicating with you

We will normally communicate with you by post, e-mail or telephone. This may include proactive communication. We may communicate with you by e-mail, which may include electronic data. By consenting to this method of communication we and you accept the risks involved regarding unauthorised access, interception, corruption, and the risk of viruses or other harmful devices although we and you will be responsible for taking all reasonable steps to mitigate such circumstances. Please note that you cannot assume instructions sent to us by e-mail have been processed until you receive our confirmation. We may retain details of communications with you for our records and regulatory purposes. In the case of any dispute we may rely these.


Our Services

We offer an independent financial advice service where we base our advice on a sufficient range of relevant products available on the market that is sufficiently diverse to ensure all our client’s objectives are met. Essentially, we aim to assess your personal needs and identify your financial goals, then provide a simplified and focussed advice service.


Our primary service will therefore be to arrive at a solution and set of products, accounts and underlying investments that best meet your future needs. In this our aim will be to effectively intermediate between you and the product provider, once your needs have been fully established through our financial planning process. We will provide unbiased and unrestricted advice based on a comprehensive and fair analysis of the market.


This will continue on an ongoing basis where ongoing services are provided. That is, our philosophy of getting to know you and continuing to understand your needs on an ongoing basis will ensure we can effectively intermediate and provide services that will continue to meet your needs.


Any recommendations made, and the implementation of those, are based purely on the information discussed with you and disclosed by you. Product recommendations shall be made and implemented by us only once they have been expressly agreed with you. If you do feel that your personal and financial situation has materially changed then you will be responsible for informing us prior to implementation or at any other time.


We do not provide advice on or arrange mortgages, insurance products or certain types of Pension transfers. As such we will not seek to advise you on or otherwise make you aware of matters relating to these areas of advice. Where appropriate we can refer you to other professionals to help with advice in these areas.

Conflicts of Interest

Occasions can arise where we, or one of our other clients, will have some form of interest in the business that we are transacting for you.  If this happens, or we become aware that our interests conflict with your interests, we will inform you in writing and ask for your consent before we carry out your instructions.


We maintain a Conflict of Interest Policy which enables us to identify and manage conflicts and potential conflicts of interest. The policy is designed to ensure that you are provided with an appropriately independent level of service by putting in place appropriate procedures, supervision and monitoring techniques. Further details of the policy are available upon request.

Risk factors

We will write to you separately regarding any specific risk factors that apply to the service we provide for you. You should be aware that the past performance of investments is no indicator of future performance and that the value of investments can go up or down, which means you may not get back the full amount invested.


Refunds Policy

In the spirit of fairness we would always operate a relationship based on trust. If you feel a refund is due we will endeavour to satisfy your requirements. However we do reserve the right to retain any fees paid by you.


Client Money

Investor Profile does not handle client money. We will not handle cash or accept cheques made payable to us for money that is intended for investment by you.


Right to Cancel

We will inform you of your statutory right to cancel. The Distance Marketing Directive normally grants you 30 days in which you may cancel a life or pension contract. However there will be occasions where no statutory rights are granted, however this will be explained before any contract is concluded.



If you wish to register a complaint please write to: Compliance Oversight Officer, Investor Profile Ltd, Moulton Park Business Centre, Red House Road, Northampton, NN3 6AQ. 


A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.


Investor Profile will not consider or advise on whether you should make a complaint to a previous adviser regarding advice received, nor provide any legal advice or draft legal documents. Investor Profile is also not responsible for any advice received or acted upon prior to joining our service.


Financial Services Compensation Scheme (FSCS)

Further information about the compensation scheme arrangements is available from the FSCS website at


Some services we provide or products we advise on and arrange are not regulated by the Financial Conduct Authority, so they may not be subject to the same cancellation rights and may not be covered by the Financial Ombudsman Service or the Financial Services Compensation Scheme. 


These products or services include but are not limited to:


  • General financial planning - where we do not advise you to buy, sell or vary a regulated product;

  • Small self-administered schemes (SSASs) - although some assets owned by a SSAS will be regulated;

  • Advice to employers about workplace pensions – although advice to individual members of contract-based pension scheme is regulated;

  • Cash deposits – except cash-only ISAs and deposit-based Child Trust Funds;

  • Directly owned commercial property;

  • Commercial loans to businesses with an annual turnover of £1million or more; and

  • Loans made by the trustees of SSASs.

  • Unregulated collective investment schemes, such as funds of hedge funds.

Money Laundering

We are required to verify your identity in accordance with the Joint Money Laundering Steering Group Guidance, no investment will be made until such verification has been obtained. If the required verification is not forthcoming within a reasonable period we will not arrange any investment for you.

We may use and search the records of credit reference or fraud prevention agencies to check your identity, such searches will not affect your credit rating. Where such searches prove unsatisfactory for this purpose, we may ask you to supply at least one document to verify your identity and/or address.


All investments will be registered in your name unless otherwise agreed in writing. Unless you instruct us in writing to the contrary, we will forward to you all contract notes and documents showing ownership of your investments as soon as practicable after we receive them.


Data Protection

Please refer to separate Personal Data Notice for details.


Force Majeure

Investor Profile shall not be in breach of this Agreement and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control.



The authority to act on your behalf may be terminated at any time without penalty by either party giving seven days notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated.  Any transactions effected before termination and a due proportion of any period charges for services shall be settled to that date.


English law will be the basis of this contract and the language in which this contract will be interpreted, and in which all communications will be conducted, will be English. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this Client Agreement.